First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

As a Customer Service Coordinator at FRG, you will play a pivotal role in maintaining our commitment to outstanding customer service. This dynamic position involves handling customer inquiries, quality-checking reports sent to clients, managing incoming calls, and collaborating with various departments to facilitate service onboarding across the business.

About the Role
Managing Customer Enquiries: Handling customer enquiries via phone, email, or in person, and providing accurate information.
Resolving Complaints: Addressing and resolving customer complaints in a timely and professional manner.
Order Processing: Managing and processing orders, forms, applications, and requests.
Internal Coordination: Communicating and coordinating with internal dep...