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Customer Service Consultant

Company

Persona Staff

Location

stellenbosch, western cape

Type

Full-time

What You’ll Be Doing:

  • Assist the marketing team with planning and rolling out multi-channel campaigns, from digital to in-store and events.
  • Get involved in brand events—sometimes during weekends or after hours.
  • Provide reliable admin support to keep everything running smoothly.
  • Help put together creative product giveaways for competitions and sponsorships.
  • Contribute to email and social media content—both copy and design ideas.
  • Act as a key link between head office, store teams, and customers—especially when it comes to resolving issues.
  • Manage and monitor all relevant social media communities.
  • Research customer behaviour and marketing trends to support strategic decisions.
  • Keep track of customer communication requests and ensure they reach the right people.
  • Support the execution of effective marketing campaigns—online and offline.
  • Keep an eye on competitors and ass...

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