About The Role

We’re looking for someone who’s all about doing right by our customers. As a Complaints Specialist, you’ll take ownership of the trickier complaints, making sure every customer gets a fair outcome and feels looked after.

You’ll work closely with teams across the business to dig into the details, find solutions, and give extra support to customers who need it most. It’s not just about fixing problems - you’ll spot patterns, share insights, and help mentor others so we’re always delivering the best service possible. If you’re great at listening, solving problems, and keeping things fair, this could be the role for you.

Here's What You Can Expect To Be Doing