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CUSTOMER SERVICE CLERK

Company

Napco

Location

abu dhabi, abu dhabi

Type

Full-time

Job Responsibilities & Tasks
  • Receive and process customer orders accurately in the system.
  • Handle customer inquiries regarding products, pricing, availability, and delivery status.
  • Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth order fulfillment.
  • Monitor order status and follow up to ensure on-time delivery.
  • Handle customer complaints and escalate issues when necessary.
  • Maintain and update customer records and order files.
  • Prepare daily order reports and support operational reporting.
  • Communicate stock availability and delivery updates to customers and sales teams.
  • Ensure proper documentation of all orders, returns, and credit notes.
  • Support in resolving billing or invoice-related issues with the Accounts Department.
  • Perform any other duties assigned by the Customer Service Supervisor/Manager.
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