Step into a supervisory role with Serco Canada Inc. as a Customer Service Center Supervisor in the DriveTest Centre. You will be responsible for leading staff and enhancing service delivery.
As a Center Supervisor, your role involves coordinating team activities, maintaining compliance, and addressing customer needs efficiently. Your hands-on approach will ensure that services meet all standards while empowering employees to perform their best. The position demands a blend of technical knowledge and exceptional customer service capabilities.
Key Responsibilities:
• Direct the activities of front-line employees daily
• Address operational issues and communicate effectively
• Lead and educate staff on processes and tools
• Review staff performance and provide necessary training
• Ensuring safety compliance at all service points
Requirements:
• 4-6 years in a supervisory role
• Experience in customer service or related fields
• Strong decision-making and s...