Description
Roles and Responsibilities:
• Prioritize customer inquiries and solutions through efficient time management and focused attention.
• Assess brand loyalty with an emphasis on achieving total customer satisfaction.
• Inform customers of stance, ensuring it's supported by facts and comprehensive data from relevant parties.
• Employ a full range of negotiation techniques and abilities to achieve a resolution to promote repurchase intent.
• Evaluate requests for customer goodwill individually, ensuring a personalized approach
Daily Tasks:
Review, research, assess, manage and resolve product-related cases in a timely and efficient manner
Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management
Provide customers with company's position based on facts and gathered information from all involved parties
Utilize all negotiation tools and skills to reach a mutually satisfactory resolution to promot...