Customer Service Associate/1 Year Experience
Dempsey Resource Management Inc.
On-site - Pasig 1-3 Yrs Exp Bachelor Full-time
Job Description
Employee Recognition and Rewards
Performance Bonus
Responsibilities
- Address customer needs and deliver a positive support experience.
- Support customers via email, chat, and phone, ensuring timely and effective resolutions.
- Troubleshoot, track, document, and follow through on customer issues.
- Collaborate with internal teams and elevate concerns when needed.
- Maintain accurate records and contribute to improving processes and customer experience.
- Build strong product knowledge and stay updated on mobile payments and fintech trends.
- Share insights, feedback, and feature requests with stakeholders.
- Assist in mentoring junior team members.
What We’re Looking For
Qualifications