Job Description

Primary Function

The associate manages customer service support for order management and cash management (e.g. execute checks and tasks in SAP and customer portal, flag mismatches/defects, following standard operating procedures) as well as customer service support for Advertising invoice management.

Responsibilities

• Manages and executes tasks according to HQ department instructions and requests
• Responds to HQ department email inquiries in a timely manner
• Searches required information using available resources
• Executes daily or ad hoc order checks in SAP and customer portal
• Adjusts order lines in SAP and in customer portal
• Flags order and delivery related mismatches/defects to HQ department
• Executes booking related checks and tasks
• Creates credit/debit notes in SAP
• Creates and tracks financial disputes in customer portal
• Creates appro...