Customer Service Associate

Responsibilities

• Provide an amazing, personalized experience for each customer
• Effectively and proactively diagnose and solve day-to-day customer concerns and issues through emails, livechat and calls
• Establish and maintain good relationships with customers
• Quick to identify solutions in the best interest of both the customer and the company
• Take full ownership and follow up closely with customer queries
• Be proactive in providing the best solutions to meet customer needs
• Ensure feedback flows to various teams in ZALORA to improve our services

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
• Proficiency in English; additional languages will be a definite plus (Malay/Mandarin/Cantonese)
• Proven working experience in the...