About The Role

As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day‑to‑day and escalated issues. This job is part of the Call Center function, providing end‑to‑end support to resolve customer inquiries or concerns.

What You’ll Do

• Answer incoming service requests via phone, chat, email, or online requests and act as the point of contact for escalated customer inquiries.
• Dispatch service request work orders to vendors for completion.
• Ensure corporate systems, customer service databases, and spreadsheets are accurate and kept up to date.
• Contact customers for information and communicate steps in the work order process.
• Run, review, and distribute various customer service reports as needed.
• Assist in training new hires and temporary employees; provide technical guidance to junior associates.
• Gather and analyze data to ...