Essential Skills: 2–4 years of relevant experience in customer support within the banking domain. Demonstrate a customer-centric approach by engaging with customers through messaging, building strong relationships, showing personal interest, promoting self-service options, and efficiently addressing customer requests. Leverage knowledge of the Bank’s products and services to meet customers’ financial needs, supported by continuous training and development. Deliver customer service excellence by understanding and adhering to the Bank’s customer service standards. Open to considering career returnee (career comeback) profiles.