Job Description:
. Manage walk-in customers' queries / requests within stipulated time
. Ensure and unresolved issues over the counter are promptly followed up within stipulated time
. Assess and manage appeals, feedbacks and minor complaints from customers and business partners
. Provide excellent customer service experience
. Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
. Other incidental 'ad hoc' duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre
. May be rotated amongst the different Service Centre
. Undertake projects or other responsibilities as assigned
Job Requirement:
. GCE'A'/ Diploma/ Degree holder from recognized institution
. no experience required
. A team player with good writing, interpersonal and communication skills.
. Applicant must be comfortable to work in Frontline Environment
. Meticulous and detail-oriented
. Po...