Handling all inbound call, over-the-counter request pertaining to customer general enquiries, complaints, comments, feedbacks and Customer Satisfaction Survey;
To provide friendly and efficient services to guests and visitors in the mall;
Lost & Found Handling;
Assist in the execution of mall’s promotion and events;
Assist in the marketing campaigns and redemption of vouchers/merchandise;
Distribution of circulars to in-house tenants;
To assist in any other ad-hoc assignments from Superiors;
Able to work in a team to achieve the required KPI elements and SLA;
Job Requirement
Possess good communication skills in English and Bahasa Malaysia, preferably with Mandarin or other languages will be added advantage;