Provide prompt, courteous, and accurate responses to patients' and caregivers' enquiries via phone, email, and other approved communication channels.
Act as a liaison between patients/families and internal stakeholders to ensure seamless service delivery and a positive patient experience.
Ensure continuity and clarity of communication, with prompt follow-up when addressing queries or relaying information between internal stakeholders and enquirers.
Handle service‑related issues sensitively and escalate matters appropriately when required.
Provide coverage at the customer service counter during periods of manpower shortage or operational need.
Assist in scheduling emergency and non‑urgent appointments in accordance with operational protocol.
Referrals & Admissions Management
Retrieve and manage referrals from the Agency for Integrated Care (AIC) e-Referral System in a timely...