TP is looking for
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Customer Service and Technical Support Advisor with English .
Purpose of the role
We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.
We would like our experts to provide 360º support to all our brands in presales and aftersales scenarios, including physical stores and e-commerce, basic technical support for troubleshooting and backoffice tasks.
Requirements
Spoken and written communication in English
Listening and understanding capacity
Empathy (Understanding others)
Customer focus
Problem solving and Technical learning
Integrity and trust
Conflict management
Desirable experience
Digital (User level)/ e-commerce user.
Cross-Selling Up-Selling.
Social Media Use...