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Customer Service Agent with French (m/f/d)

Company

Capita

Location

Kraków, Lesser Poland Voivodeship

Type

Full-time

Description

:

What you’ll be doing:

  • Supporting customer through different channels (inbound calls and messages)
  • Analysing and solving customer’s queries
  • Sharing information on administrative and technical requests (products, invoices, etc.) 
  • Making changes to the system 
  • Forwarding faults or calls to other departments.
  • Upselling and promoting products.

    •  Skills you need to succeed:

  • French at C1 level or above
  • Customer oriented attitude
  • Excellent organizational and communication skills
  • Good knowledge of MS Office
  • Willingness to work in shifts: 5 days a week, 40 hours (8am-10pm/12am, Monday-Sunday)

    •  What’s in it for you:

  • Performance bonus up to 2000 PLN / month
  • Employee Assistance Program for employees and their families (psychological support)
  • An extra day off for voluntary activities close to your heart
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