DUTIES AND RESPONSIBILITIES

• Showcase communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalaton internally to improve and/or develop processes
• Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS

• Fluent in Dutch (C2) with C1 English level
• Smart and enthusiastic problem-solver with a keen eye for customer service
• Calm and empathetic when dealing with (difficult) customers
• Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
• Target-driven and trying to exc...