Marble Talent are currently recruiting for a Customer Service Agent based in Egham.

We are seeking a highly organised and customer-focused Customer Service Agent / Helpdesk Agent to join our busy Service Operations team. This is an excellent opportunity for an experienced administrator or customer service professional who enjoys problem-solving, building customer relationships, and delivering exceptional support.

Key Responsibilities

* Act as the primary point of contact for customer enquiries via telephone and email.

* Log, manage and monitor service cases through to completion.

* Coordinate engineers, suppliers and resources to ensure service delivery.

* Schedule maintenance visits and service appointments.

* Escalate issues appropriately and communicate progress to customers.

* Maintain accurate customer records and case documentation.

* Monitor service level agreements (SLAs) and ensure targets are achieve...