About the job Customer Service Agent
Responsibilities Customer Service - Daily Input of customer transactions (Receipts / Orders/ )
- Provides operational reports upon request.
- Caters to special order requests from customers.
- Prepares relevant documentation for transactions.
- Prepares billing breakdown and raises invoices in CFIT monthly.
- Supports team with backing up on other accounts when needed.
- Communicates with customers on daily operations.
- Escalates and aid in resolving operational issues.
- Maintains an organized and accurate system inventory for customers.
- Produces monthly KPI reports to be shared with customers.
- Follows up with customers for invoice approvals.
Relationships - Coordinates with Warehouse staff to receive and release shipments.
- Maintains excellent working relationship with customers by proactively res...