Customer Service Agent – DRC at BURN

Company

Confidential

Location

Kenya, Kenya

Type

Full-Time

Job Description
BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since , BURN has sold ,+ high quality, locally manu…

Customer Service Agent – DRC
Objective:
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

To ensure daily Business KPIs are met without Fail.

Address and communicate all Issues that might impact the above proactively.
Duties and Responsibilities:
Manage outbound and inbound phone calls.

For Outbound – Achieving the daily calls and verification target.

For Inbound – Achieving AHT Targets, SLA Target, Ca...
        

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Customer Service Agent – DRC at BURN

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