The Customer Service Agent acts as the first point of contact for guests, addressing inquiries, managing complaints, and gathering feedback to ensure guest satisfaction. This role plays a crucial part in maintaining the zoo’s reputation on review platforms and improving service based on guest insights.

Guest Interaction & Support

• Serve as the first point of contact for guests seeking assistance.
• Respond to inquiries in a friendly and helpful manner.
• Handle complaints and resolve issues promptly or escalate as necessary.

2. Feedback & Review Management

• Collect and document guest feedback through surveys and verbal interactions.
• Encourage positive reviews on platforms like Google, TripAdvisor, and social media.
• Monitor review platforms and compile weekly performance summaries.

3. Reporting & Coordination

• Document complaints and suggestions in a structured ...