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Customer Service Advocate

Company

Hendrick Automotive Company

Location

Concord, NC

Type

Full-time

Honda of Concord


Location: 7650 Bruton Smith Blvd, Concord, North Carolina 28027


Summary: Provides administrative and clerical support to Fixed Operations department.


Supervisory Responsibilities: This job has no direct supervisory responsibilities.


Essential Duties and Responsibilities include the following:

+ Answers incoming calls in a courteous and professional manner.

+ Takes accurate messages.

+ Directs calls to the appropriate department or person.

+ Greets customers in service and parts department areas.

+ Directs customers to the appropriate department or person.

+ Address customer concerns.

+ May schedule appointments for customers.

+ Prepares written correspondence, reports and other complex documents.

+ Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, coordin...

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