About the Role

This is a fixed term contract until 31st January 2027. As a Customer Service Advisor, you will respond to LEGO fans from all corners of the world during our peak season.

We offer a competitive starting salary plus a performance based/discretionary bonus of up to 10%.

Full in-person training will be given with a 3- week induction followed by 2 weeks on-the job support. We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.

Responsibilities

• Respond to consumers in both English and Turkish – spoken and written.
• Engage with consumers via phone and email.
• Handle a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
• Build strong a...