As a Customer Service Advisor, you’ll be the key point of contact for customers, ensuring their needs are met with efficiency and excellence. Your role involves coordinating vehicle servicing and repairs, diagnosing technical issues, and delivering top‑tier customer experiences in line with manufacturer guidelines and company standards.
Responsibilities - Attend to customer enquiries promptly and professionally, minimising waiting time.
- Liaise with the Workshop team to diagnose vehicle issues and recommend appropriate repairs or servicing.
- Coordinate repair/service processes to meet customer expectations and manufacturer standards.
- Keep customers updated on service progress and follow up on back‑order parts to schedule installation appointments.
- Support your superior in handling first‑level complaints, customer meetings, inventory management, back‑orders, tools and equipment, WIP tracking, and monthly reporting.
- Monitor W...