Customer Service Advisor

Office location-Cardiff CF23
Hybrid (2/3 days per week from home)
12‑month contract
£15.54 per hour
Full‑time (37 hrs, Mon-Fri, shifts between 8:30-17:30)We're recruiting for some Customer Service Advisors to join a friendly, customer‑focused contact centre team a major UK energy provider. This role is all about First Call Resolution (FCR) - listening carefully, understanding the issue, and providing the right solution during the very first interaction.

What you'll be doing

Handling high-volume inbound customer calls with professionalism, empathy and confidence
Identifying issues quickly and delivering effective solutions on the first contact
Using internal systems and knowledge bases to support customers accurately
Recording customer interactions clearly and consistently
Working collaboratively with colleagues to share insights and improve processesWhat we're looking for

Previous experience in a call centre o...