Customer Service Advisor

Location: Leeds Office - LS15
Job Type: Full Time - Monday-Friday 8am-5pm

About the Role

We are looking for a friendly and customer-focused Customer Service Advisor to join a growing and supportive team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and delivering an outstanding customer experience in a fast-paced environment.

Key Responsibilities

Respond to customer enquiries, complaints, and queries via telephone, email, and live chat in a professional and timely manner.

Resolve customer issues efficiently, liaising with technical colleagues where required.

Provide accurate information about products and services to ensure the best possible customer outcome.

Deliver a caring and compassionate service, adapting your approach to support customers with additional needs or special circumstances.

Maintain accurate customer records by updating internal ...