Customer Service Advisor
Location: Havant, Hampshire, PO9
Contract: Permanent, Full-Time
Reports to: Customer Service Manager
JOB OVERVIEW
Aura Retrofit is a fast-growing business at the forefront of energy efficiency and sustainable home improvements.
We are seeking a proactive and customer-focused Customer Service Advisor to join our dynamic team. This is a key role within the business, acting as the first point of contact for our customers and ensuring an exceptional customer journey from initial
enquiry through to project completion.
The successful candidate will be passionate about delivering outstanding service, highly organised, and comfortable working in a fast-paced, purpose-driven environment focused on innovation and sustainability.
KEY RESPONSIBILITIES
• Act as the primary point of contact for customers via phone, email, and online enquiries
• Manage incoming leads and customer queries in a professional and timely manner, gathering relevant ...