Role: Contact Centre Advisor

Location: Glasgow (hybrid 2 days office/3 days home after successfully completing training period)

Salary: £24,125.00 (salary inc after probationary period + again after 1 year service) + great benefits

Hours: 37.5 hours per week

Shift patterns: Mon-Fri between 8am-10pm + 1 weekend day every 8 weeks

This is an exciting opportunity for an experienced Contact Centre Advisor to join my Glasgow based client.

Do you have experience working in a contact centre team who speak to existing customers?

Are you organised and can work to deadlines?

Are you naturally inquisitive and enjoy investigating?

Role Responsibilities of the Contact Centre Advisor

Manage Customer expectations and develop relationships with key stakeholders
Talking to customers about their contract and getting an understanding of next steps
Manage and coordinate customer interaction, in line with agreed processes and SLAs.<...