Customer Service Advisor (German + English) – Umhlanga

Location: Umhlanga, South Africa

Start Date: 30 April 2026

Schedule: 24/7 Rotational Shifts

Work Model: On-site

Role Overview

We are recruiting German-speaking Customer Service Advisors to join an on-site team in Umhlanga.

In this role, you will support customers through inbound service channels, delivering efficient solutions while maintaining high-quality service standards in a fast-paced environment.

Key Responsibilities

• Handle inbound customer inquiries via phone and digital channels
• Provide accurate information and resolve customer concerns
• Log all interactions in internal systems accurately
• Troubleshoot issues using available tools and knowledge resources
• Escalate complex cases according to company procedures
• Meet defined service level agreements and perfor...