Start Date: July Location: Little Island, Cork Training: 6-8 weeks hybrid training on joining (please note: annual leave cannot be accommodated during this initial training period) Schedule: Full-time, rotational shifts Mon - Fri & one Saturday shift every 5 weeks Salary: €30,850 with 10% PRP Bonus We're looking for friendly, caring and pragmatic people to join our Customer Service team at laya healthcare. If you love helping others and want a role where no two calls are the same, this could be a great fit for you. As a Customer Service Advisor, you'll be the first point of contact for our members, supporting them with empathy, clarity and professionalism during inbound calls. You'll play a key part in making sure every member feels heard, reassured and valued. What You'll Be Doing Take inbound calls from members Help with questions about policies, claims, cover, renewals and payments Break down complex information in a clear, reassuring way Handle complaints with patience, understandi...