We are the lifeblood of Cambridge City Council’s workforce; our advisors are routinely promoted to positions in all teams across the Council, including housing, council tax, transformation, environmental services, elections and housing repairs. Joining our team is a good first step in achieving your career goals, as the skills and knowledge you will gain working as a customer service advisor are valued in every team across the council.
Our team is crucial to the residents of Cambridge, assisting them with a variety of situations. A typical day may involve helping someone who has found a dog, handling a tenant who has lost a roof tile, dealing with noisy neighbours, home improvement plans and even runaway cows. The role can evolve into hybrid working, supporting customers face‑to‑face at our offices in central Cambridge as well as by telephone, email and web chat. Training is completed in person in our offices. The role demands cont...