Description Overview
We are looking for an experienced and proactive Customer Service Advisor to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of customer interactions, and can support operational processes with accuracy and efficiency.
You will play a key role in ensuring a high standard of service while supporting the wider team.
Scope of the Role
Accurately process customer orders in line with company proceduresManage and process returns ensuring timely resolutionRespond to and resolve a wide range of customer queries via email, phone and system platformsInvestigate and resolve basic EDI (Electronic Data Interchange) issuesMonitor order flow and proactively identify and resolve potential issuesMaintain strong relationships with customers to ensure a high level of satisfactionEnsure al...