Customer Service Advisor (BBBH ) Ashford, England

Overall Mission

Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts.

Main Responsibilities

• Execute Customer Care strategy aligned with global guidelines.
• Monitor KPIs and take corrective actions where needed.
• Identify and support continuous‑improvement opportunities.
• Participate in internal projects relevant to Customer Care.
• Support assigned customers and affiliates to fulfil order requirements; expedite issues when required.
• Collaborate with Customer Care team to provide superior service.
• Maintain clear communication with customers, operations, sales, and GBS.
• Manage order chan...