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Customer Service Adviser (Insurance)

Company

Employment Specialists

Location

Colchester, England

Type

Permanent

What you'll be doing


  • Handling incoming calls and emails and providing a great customer experience

  • Providing motor and home insurance quotations and converting quotes into new business

  • Processing policy changes, updates and general insurance transactions

  • Supporting renewals and helping retain existing customers

  • Spotting opportunities to cross-sell additional products and introduce customers to a Financial Adviser when relevant

  • Keeping customer records up to date on the CRM system (Microsoft Dynamics)

  • Supporting proactive outbound activity to generate new opportunities

    • What we're looking for

  • Experience in motor and home insurance (commercial exposure is a bonus, but not essential)

  • Confident, friendly communication skills (phone, email and face-to-face)

  • A genuine can-do attitude and pride in delivering excellent service

  • Organised, reliable...

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