First Tactical
496 E Whitmore Ave
Modesto, CA 95358, USA

Position: Customer Service Administrator

Reports To: Customer Service Director

FLSA Status: Non-exempt

SUMMARY: The First Tactical Customer Service Administrator provides day-to-day support to the Customer Service team by handling administrative tasks, managing order entry, and ensuring timely communication with customers. This role is essential in maintaining accurate data, improving response times, and supporting seamless customer experience. This position requires a high level of flexibility and the ability to maintain a positive attitude.

Responsibilities

• Support the Customer Service Representative (CSR) team with daily administrative tasks
• Accurately enter and manage customer orders in internal systems
• Respond to customer feedback, website reviews, and general inquiries in a timely and professional manner
• Follow up with cust...