Customer Service Administrator
Erdington, Birmingham Service Centre b24 8HZ
Salary: £26,562pa
40 hrs pw Monday-Friday
Job purpose:
To assist customer service team leader with call taking activity and data entry, serving the community in partnership with the NHS Wheelchair Service. This role will report to the Customer Service Team Leader.
Key Responsibilities:
* Answering the telephone in a busy call centre environment whilst obtaining and verifying information from the client and inputting onto computer system
* Inputting and retrieving data from the in-house bespoke database.
* Scheduling Technicians daily run.
* Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests.
* Problem solving by clarifying issues, researching and exploring answers and alternative solutions.
* Escalating unresolved problems
* Adhering to Equal Opportunities and Dignity at Work as per the company policy
* ...