Customer Service Administrator

Pertemps are currently recruiting for a Customer Service Administrator to join a manufacturing business based in Alton. This will be a full-time office-based position.

Responsibilities as a Customer Service Administrator:

Act as first point of contact for customer enquiries via phone, email and online channels

Provide accurate product, training, pricing and delivery information 

Resolve customer queries, complaints and issue in a timely manner 

Accurately input customer orders into company systems

Monitor order status and update customers on progress or delays 

Assist in preparing reports, spreadsheets and customer documentation 

Requirements:

Excellent customer service experience 

Strong attention to detail 

Excellent written and verbal communication skills

Proficient in Microsoft Office 

Experience with CRM or ERP systems 

Own transport due to rural ...