Customer Resolution Officer
Waterfront Point, Widnes
Full-Time, Fixed Term Contract
Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation.
Hours: 37 hours per week (Monday - Friday)
Duration: Fixed Term (until January 2027)
What You’ll Do:
* Support and manage customer complaints, ensuring they are logged, investigated and resolved within agreed timeframes
* Gather evidence and work with colleagues to deliver fair, clear outcomes
* Manage escalations and complex cases, coordinating with internal teams where needed
* Act as a first point of contact for disrepair claims, maintaining accurate records and providing updates
* Coordinate actions arising from cases, including works and external responses
* Capture learning from complaints and contribute to continuous service improvement
What You’ll Need:
* Experience in a customer service, complaints, disrepair or re...