About the project

You will be responsible for providing professional customer support to users via various communication channels. The role involves assisting customers with inquiries, resolving issues efficiently, and ensuring a positive user experience. You will work in an international environment where strong communication skills and attention to detail are key to success.

Responsibilities

• Offer excellent support through chat, email, and phone.
• Help users solve platform issues with clear guidance.
• Teach users about platform features to maximize their website's potential.
• Collaborate with product and development teams to fix complex problems.
• Stay informed on new features to provide accurate assistance.
• Gather and share user feedback to enhance the experience.

Requirements

• Fluency in the German language (must be at least C2).
• At least B2 level in the En...