Customer Relationship Manager

Location: Pretoria East

Salary: R20 000 p/m (negotiable)

Key Purpose Statement

To ensure that the customer services agents are deployed and managed effectively in order to have the appropriate mix of skill and availability of staff to support the business processes that will effectively meet customer requirements at all times.

Key Outputs and Accountabilities

Customer Service (CS) Department Strategy

Ensure all relevant business strategies, policies and procedures are implemented and adhered to in order to ensure alignment to business objectives. Customer centricity is always the top priority.

Operational Responsibilities

• Assist employees with complex queries and requests
• Assist with customer queries and complaints, telephonically and face to face
• Ensure that effective, efficient and consistent CS business processes are aligned ...