Participating in setting departmental goals and work plans in accordance with the department's strategic and operational plan, and monitoring their implementation.
Participating in planning departmental work, distributing tasks and responsibilities among employees, and ensuring work continuity.
Ensuring a reduction in the percentage of incoming complaints. Receiving, analyzing, and studying incoming complaints and suggestions, finding radical solutions to complaints, and ensuring they do not recur, in coordination with the direct supervisor.
Analyzing business and preparing improvement and development plans.