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Customer Relations Officer (Emiratization)

Company

Seven family

Location

dubai, dubai

Type

Full-time

Key Responsibilities
  • Member Engagement and Support
    • Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
    • Greet members warmly and provide personalized assistance to ensure a seamless experience.
    • Actively promote membership upgrades, class bookings, and premium services.
  • Complaint Resolution
    • Handle member complaints and resolve issues promptly, escalating to management when necessary.
    • Follow up to ensure issues are resolved to the member’s satisfaction.
  • Membership Management
    • Assist with member onboarding, renewals, cancellations, and account management.
    • Maintain accurate member records in the system, ensuring data privacy and security.
  • Collaboration
    • Work closely with other departments (sales, wellness, and operations) to coordinate memb...

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