Position Details

:

Work Shift:

Varied Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

GCMC Patient Experience

Overview of Position:

Performs accurate high quality liaison services, direction, complaint intake and assistance with resolution. Provides general information to promote service excellence to physicians, staff, patients and other customers. Responsible for support to, but not limited to the Emergency Department, Surgery, Critical Care, Pavilion, HealthPlex, and front information desks.

ESSENTIAL DUTIES
1. Maintains knowledge of system services, opportunities, programs and department locations to facilitate optimal customer experiences.
2. Maintains the highest degree of professionalism and confidentiality at all times.
3. Provides outstanding customer service to internal and external customers.
4. May provide assistance in areas of Patient Access using EPIC (electronic medical record system). 
5. ...