Brief Summary
Join a dynamic team as a Customer Service Representative where your expertise will enhance customer satisfaction and drive operational excellence. This role offers a chance to seamlessly manage customer inquiries and contribute to the growth of our business. Responsibilities
Serve as the primary contact for customer inquiries and orders, ensuring effective day-to-day coordination. Maintain accurate records of customer accounts within the system. Deliver professional customer service to clients, agents, and distributors within the designated area. Support team members as needed to ensure consistent operations. Collaborate with various stakeholders to extract historical sales data and prepare quotations. Coordinate with customers and distributors on Purchase Orders and Sales Order confirmations, managing delivery timelines effectively. Process customer orders and carry out regular follow-ups to ensure timely fulfillment. Monitor order and shipment status by coordinati...