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Customer Relation Auditor

Company

Grand Canyon Multi-Holdings, Inc.

Location

Iloilo City, Iloilo

Type

Full-time

Qualifications

  • Bachelor's Degree in Business Administration, Communications, or related field.
  • We accept Fresh Graduates.
  • With experience in doing outbound telemarketing.
  • Fluent in English and Filipino, proficient with computer applications.
  • Able to write business letters/emails.
  • Excellent Customer Service, Interpersonal, and Communication skills.
  • Results-Oriented.
  • Ability to prioritize multiple tasks and meet deadlines.
  • Experience in customer service, quality assurance, auditing, compliance, or customer experience management.

Job Description

  • Conduct audits of customer interactions across various channels (phone, email, chat, and social media).
  • Evaluate customer service performance against established standards, policies, and procedures.
  • Review customer feedback, complaints, surveys, and service records to identify trends and im...

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