Job Overview

Tired of fixing standard quality issues? Drive the customer experience for an expanding engineering powerhouse. Our client is a global leader in high-precision mechanical manufacturing. Currently expanding their Selangor footprint, they are seeking an ambitious Customer Quality Manager to own the client interface, lead critical root-cause resolutions, and fast-track into senior operational leadership.

Responsibilities

• Act as the dedicated, primary point of contact for global clients handling all technical quality inquiries, returns, and concerns.
• Lead cross-functional task forces (Production, Engineering, Supply Chain) to deploy immediate containment actions and prevent defect recurrence.
• Spearhead deep-dive root cause analyses and execute airtight CAPA frameworks for all customer-reported quality incidents.
• Monitor critical customer satisfaction metrics and quality KPIs, delivering comprehensive data-dr...