Our client is a global leader in the design and manufacturing of automotive seat motors, dedicated to enhancing vehicle comfort. To strengthen its global presence, the company is establishing a new plant in Senai, Malaysia. With continuous investment in R&D, our client delivers high-quality, efficient, and innovative products while striving for industry leadership and excellence in service.
Job Description (JD)
Serve as the primary quality contact for customers regarding product quality issues and inquiries
Handle customer complaints and lead problem-solving activities using methodologies such as 8D, RCA, and CAPA
Coordinate with internal teams (Production, Process, Engineering, NPI) to investigate and resolve quality issues
Provide timely feedback, reports, and corrective ac...