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Customer quality engineer (m/f/x) & problem solving

Company

Liebherr Group

Location

bulle, fribourg

Type

Full-time

Your Responsibilities

  • You analyse claims, take in charge problem solving projects using appropriate quality methods and tools (Shainin, 5 WHY, 8D),
  • You track the initiated actions, coordinate Quality Rooms and animate 8D meetings as well as challenge root cause analysis,
  • You give regular feedback to management and escalate serious complaints and issues,
  • You organize and deploy training on problem solving methodology and ensure knowledge sharing within the company,
  • You track all necessary Customer Quality KPIs in a dashboard,
  • You organize and lead customer meetings and visits,
  • You deploy monitoring of non-reoccurrence and lessons learned through inputs to FMEA, design rules and change management,
  • You conduct reliability and statistical analysis to predict future issues in field using methods such as Weibull.

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