Customer Performance & Supply Analyst

About the Role

We are seeking a highly analytical and detail-oriented Customer Performance & Supply Analyst to join a well-established wholesaler based in Epping, Cape Town. This role plays a key part in improving customer performance through data-driven insights, ensuring optimal inventory levels, and enhancing overall supply chain efficiency. You will act as a bridge between customer relationship management, data analysis, and supply coordination.

Customer Performance & Relationship Management

• Monitor and analyse customer performance metrics (fill rate, delivery, returns).
• Identify performance gaps and support corrective actions with sales/operations.
• Share insights with key account managers and support customer improvement plans.
• Maintain dashboards and KPI reports.
• Assist with customer queries to enhance service levels.

Data Analysis & Ins...