Your newpany

A globally recognised engineering and manufacturing business with a strong presence in Peterborough has asked Hays to help us hire 2 Customer Order Management Representatives to support a new project. Known for its structured processes and customer-focused approach, this organisation offers excellent exposure toplex supply chain and customer operations within a high-performance environment.

Your new role

You’ll act as the key point of contact for assigned customer accounts, managing the full order life cycle from order entry through to delivery. This is a fast-paced, detail-driven role where you’ll coordinate with internal teams, resolve queries and ensure orders are processed accurately and on time. You’ll also handle escalations, maintain system records and provide consistent customermunication throughout. This is a fully on-site role initially, moving to hybrid once established.

What you'll need to succeed